Legal

Terms and Conditions

Last updated: 20 September 2026

These Terms and Conditions govern access to and use of the Rentevia website, booking pages, partner pages, software platform and related services. They are a working draft and should be reviewed by a Swiss legal professional before publication or before being used as part of a customer contract.

Definitions

In these Terms, "Agreement" means the contractual relationship between Rentevia and the rental operator, including these Terms, any accepted proposal, order form, plan confirmation, data processing agreement and written addendum. "Customer Data" means data, content and information uploaded, submitted or generated by the rental operator or its users through the service. "Platform" means the Rentevia software, dashboards, booking pages, integrations and related digital systems. "Service Plan" means the subscription, setup package or managed service level selected by the rental operator.

"Additional Services" means work outside the standard Service Plan, including custom configuration, extra landing pages, migration, content work, training, consulting, integrations, social media management, reporting or other services agreed separately. "End Customer" means a person who books, requests or receives rental services from a rental operator.

Provider

Rentevia is operated by R2BHub. Full registered company name, address, registration number and contact details should be inserted here before publication. For legal notices and service questions, contact hello@rentevia.com.

Service

Rentevia provides software and related digital services for rental operators, including booking pages, availability management, fleet or resource setup, online payments, deposits, pre-authorizations, email confirmations, local landing pages, analytics and operational support. The exact features available to each customer depend on the selected plan, written proposal or individual agreement.

Rentevia may also publish destination or partner pages intended to help visitors discover rental operators. Unless expressly stated otherwise, Rentevia does not own, operate or supply the rental items shown by rental operators.

Order of precedence

If the documents forming the Agreement conflict with each other, the following order applies unless expressly agreed otherwise in writing: first, any individually signed agreement or addendum; second, any accepted proposal or order form; third, any applicable data processing agreement for data processing matters; fourth, these Terms; and fifth, general website or marketing information. The rental operator's own purchasing terms, procurement terms or general terms do not apply unless Rentevia expressly accepts them in writing.

Role of rental operators

Rental operators remain responsible for their own rental business, including prices, availability, descriptions, eligibility requirements, licenses, safety instructions, insurance, customer service, cancellations, refunds, deposits, handover and return of equipment, compliance with local rules and the performance of the rental service.

Any rental contract entered into by an end customer is between the rental operator and the end customer, unless a separate written agreement states otherwise. Rentevia provides the software and booking infrastructure but is not a party to the underlying rental contract.

Accounts and access

Rental operators may receive access credentials or administrative access to the Rentevia platform. They must keep credentials secure, ensure that only authorized staff use the account and promptly notify Rentevia of suspected misuse or unauthorized access. Rentevia may suspend access where reasonably necessary to protect the platform, other users, data or payment flows.

Plans, fees and payment terms

Rentevia may offer monthly subscriptions, setup fees, custom plans, managed services and usage-based or service-fee models. Current plan names may include Launch, Local Pro, Growth and Managed, but plan names, features and prices may change over time.

Fees payable by rental operators, guest service fees, payment provider fees and any commission or percentage model are defined by the applicable plan, written proposal or order confirmation. Unless stated otherwise, payment provider fees, chargebacks, refunds, taxes and bank costs are not included in Rentevia fees.

Subscription fees are generally billed in advance. Setup fees are due before or at the start of implementation unless otherwise agreed in writing. Late payment may result in delayed delivery, suspension of access or termination of services after reasonable notice.

Unless stated otherwise, all prices are exclusive of VAT, sales taxes, payment provider fees, bank charges, chargeback fees, currency conversion fees and other public or third-party charges. Rentevia may invoice electronically. If an invoice remains unpaid, Rentevia may charge reasonable collection costs, suspend service delivery and make all outstanding amounts immediately due where permitted by law.

Rentevia may adjust prices for future billing periods, renewals, Additional Services or new Service Plans. Continued use after the effective date of a communicated price change constitutes acceptance of the updated pricing for future service periods, unless a separate written agreement provides otherwise.

To the extent permitted by applicable law, fees paid for Rentevia are non-refundable once the service has started, the platform has been made available, implementation work has begun, a booking page has been configured or any digital service has been delivered. This applies in particular to setup fees, subscription fees, implementation work, custom configuration, landing pages, managed services and other digital deliverables.

Unless expressly agreed in writing, cancellation, non-use of the platform, lack of bookings, seasonal inactivity, changes in the rental operator's business needs or a decision to stop using the service do not entitle the rental operator to any refund, credit, chargeback or repayment for amounts already due or paid.

Trials and beta features

Rentevia may offer trial access, pilot projects, beta features or preview functionality. Unless expressly agreed otherwise, trials and beta features are provided for evaluation only, may be modified or withdrawn at any time and are provided without service level, continuity, support, availability or performance commitments.

If a trial converts into a paid Service Plan, the applicable fees, term and non-refundability rules apply from the conversion date or from any other date stated in the proposal or order confirmation.

Online payments, deposits and pre-authorizations

Where online payments, deposits or card pre-authorizations are enabled, they may be processed by third-party payment providers. Rentevia does not guarantee authorization, capture, settlement, chargeback outcome or availability of payment services. Rental operators are responsible for setting and communicating their payment, deposit, cancellation and refund rules to end customers.

Implementation and customer materials

The rental operator is responsible for providing accurate information, including business details, prices, seasonal rules, fleet or resource data, images, logos, legal texts, rental conditions and contact information. Rentevia may rely on that information when configuring booking pages, landing pages and platform settings.

Delays in providing materials, feedback, access or approvals may delay implementation. Rentevia may make reasonable design, copy and technical decisions to deliver the service, unless a written agreement requires specific approvals.

Additional Services and custom work

The rental operator may request Additional Services or custom work. Rentevia is not obliged to accept such requests. If accepted, the scope, price, timeline and deliverables may be defined in a separate proposal, email confirmation or order form. Work outside the agreed scope may be charged separately at Rentevia's then-current rates or at the rates communicated to the rental operator.

Custom configuration, design, content, reports, integrations, automation, import work and managed services are provided for the rental operator's own business use. Unless expressly assigned in writing, Rentevia retains ownership of reusable methods, templates, code, know-how, components, workflows and generic materials developed or used while providing such work.

Training and consulting

If training, onboarding or consulting is provided, the rental operator is responsible for ensuring that the right team members attend and that any required access, facilities, information and preparation are available. Missed sessions, late attendance or cancellation by the rental operator do not create a refund right unless expressly agreed in writing.

Consulting output, recommendations, reports and performance reviews are based on information available at the time and are provided to support business decisions. Rentevia does not guarantee any specific commercial result, ranking, booking volume, advertising result or operational outcome from such consulting.

Acceptable use

Users must not misuse the website or platform, interfere with its security, attempt unauthorized access, upload unlawful or misleading content, infringe third-party rights, send spam, reverse engineer the service or use the platform in a way that could damage Rentevia, rental operators, customers or infrastructure providers.

Rentevia may remove content, restrict features, throttle usage, suspend access or notify competent authorities where it reasonably believes that the service is being misused, security is at risk, laws or third-party rights may be violated, or excessive usage threatens the stability of the platform or third-party infrastructure.

Content and intellectual property

Rentevia, its software, interface, visual design, code, workflows, documentation, trademarks and platform materials remain owned by R2BHub or its licensors. Rental operators receive a limited, revocable, non-exclusive right to use the service during the active subscription or contract term.

Rental operators retain ownership of their own business content, including logos, photos, descriptions and rental information. They grant Rentevia the rights needed to host, display, adapt and use that content for providing the service and promoting the operator where applicable.

Unless the rental operator objects in writing, Rentevia may identify the rental operator as a customer or partner and may use its name, public business information and logo in customer lists, case studies, partner pages and sales materials. Rentevia will stop such promotional use upon reasonable written request, except for materials already produced or archived.

Data protection

Processing of personal data is governed by the applicable Privacy Policy and, where required, a separate data processing agreement. For booking and customer data processed on behalf of rental operators, the rental operator is generally the controller and R2BHub/Rentevia acts as processor, unless another role allocation is agreed in writing. If a separate data processing agreement applies, it prevails over these Terms for matters that specifically concern processing of personal data on behalf of the rental operator.

The rental operator is responsible for ensuring that it has a valid legal basis to collect, upload, use and disclose customer, staff, booking, payment and operational data through Rentevia. The rental operator must provide all notices, consents and information required by applicable data protection law to its own customers and staff.

Rentevia processes platform data only as needed to provide, secure, maintain, improve, invoice and support the service, to comply with legal obligations, to resolve disputes, to prevent abuse and to protect its legitimate interests. The rental operator must not upload unnecessary sensitive data unless this has been expressly agreed in writing and the required safeguards are in place.

The rental operator remains responsible for responding to requests from its own customers or staff regarding access, correction, deletion, restriction, portability or other data protection rights. Where Rentevia acts as processor, Rentevia will provide reasonable assistance through the platform or support channels, subject to technical feasibility, identity verification, applicable law and any fees agreed for support or custom data work.

Data export, retention and deletion

Before termination or expiry of the service, the rental operator is responsible for exporting or requesting a copy of business data that it needs to keep, subject to technical feasibility, applicable law, outstanding payments and the available export functions. Rentevia is not responsible for keeping data available indefinitely after access has ended.

After termination, Rentevia may disable access to the account and may delete, anonymize or archive account, booking, customer, operational and configuration data after a reasonable transition period, unless a longer retention period is required or permitted for legal, accounting, tax, security, payment, fraud prevention, dispute, enforcement, backup or legitimate business purposes.

Backup copies may remain in encrypted or restricted backup systems until they are overwritten or deleted according to Rentevia's normal backup cycles. During this period, backup data is not used for active operational purposes unless restoration is required for security, continuity, legal or technical reasons.

Data deletion requests are subject to identity checks, technical feasibility and applicable legal retention obligations. Rentevia may refuse, defer or limit deletion where data must be retained to comply with the law, establish or defend legal claims, collect outstanding amounts, investigate misuse, process chargebacks or maintain required business records.

Third-party services

Rentevia may rely on third-party providers for hosting, analytics, payments, email delivery, spam protection, maps, fonts, integrations or security. These services may be subject to their own terms, availability, limitations and pricing. Rentevia is not responsible for outages or changes caused by third-party providers beyond its reasonable control.

The rental operator authorizes Rentevia to use subcontractors and subprocessors where reasonably necessary to provide the service. Rentevia remains responsible for selecting such providers with reasonable care and may replace or add providers when needed for security, reliability, functionality, legal compliance or operational reasons.

Availability and changes

Rentevia aims to provide a reliable service but does not guarantee uninterrupted or error-free availability. Maintenance, updates, incidents, third-party outages or security measures may temporarily affect access. Rentevia may improve, modify or discontinue features, provided that material changes to paid services are handled reasonably and, where appropriate, with notice.

Rentevia may perform scheduled or emergency maintenance, updates, security patches and infrastructure changes. Where reasonably practicable, planned maintenance that may materially affect paid services will be performed outside expected peak usage times or with prior notice. Emergency maintenance may occur without prior notice.

Backups are maintained for business continuity and disaster recovery. Rentevia does not provide a general backup retrieval service for the rental operator and is not obliged to restore specific records deleted or changed by the rental operator. If Rentevia agrees to perform custom recovery work, reasonable costs may be charged.

Support

Support levels depend on the selected plan or agreement. Support may include email support, configuration assistance, reporting review, landing page updates or managed digital presence services. Unless expressly agreed, support does not include legal advice, accounting advice, tax advice, insurance advice or on-site operational work.

Rentevia may provide documentation, onboarding material or support guidance. Response times are not guaranteed unless a separate service level agreement applies. Rentevia may refer the rental operator to documentation or require additional information before investigating a support request.

Term, cancellation and termination

Subscription duration, renewal, cancellation periods and minimum terms are defined by the applicable plan, proposal or contract. Either party may terminate for material breach if the breach is not remedied within a reasonable period after notice. Rentevia may terminate or suspend immediately in cases of unlawful use, security risk, payment abuse, repeated non-payment or serious misuse.

Once the rental operator starts using Rentevia or Rentevia begins providing the agreed digital services, the rental operator may not withdraw from the service with retroactive effect and may not claim a refund for amounts already paid or services already started, except where mandatory law provides otherwise.

The rental operator may cancel future renewals or request termination for the end of the applicable billing period or contract term by sending a clear written notice to help@rentevia.com. The cancellation request must identify the rental operator, account, business name and requested effective date. Cancellation does not release the rental operator from paying fees already accrued, minimum term amounts, setup fees, usage fees, payment provider costs, chargebacks or other amounts due before the effective termination date.

On termination, access to the platform may be disabled. The rental operator should export or request necessary business data before the end of the service, subject to technical feasibility, legal obligations and outstanding payments.

Rentevia may keep administrative records relating to the contractual relationship, invoices, payments, support requests, security logs, consent records, accepted terms and termination notices for as long as reasonably necessary for documentation, compliance, accounting, enforcement and dispute purposes.

Disclaimer

The service is provided on an "as is" and "as available" basis to the extent permitted by law. Rentevia does not guarantee that the platform will generate a specific number of bookings, search rankings, revenue, customer enquiries or marketing results.

Limitation of liability

To the maximum extent permitted by applicable law, Rentevia and R2BHub are not liable for indirect damages, lost profits, lost revenue, loss of goodwill, loss of data, business interruption, customer disputes, payment provider issues or rental incidents. Any liability that cannot be excluded is limited to the fees paid by the relevant rental operator for the affected service during the three months preceding the event giving rise to the claim, unless mandatory law requires a different limit.

Indemnity

Rental operators agree to indemnify Rentevia and R2BHub against claims arising from their rental services, customer disputes, inaccurate content, unlawful use of the platform, violation of third-party rights or breach of these Terms, to the extent permitted by law.

Confidentiality

Each party must keep confidential non-public business, technical, commercial, financial, security and operational information received from the other party that is marked confidential or should reasonably be understood to be confidential. Confidentiality does not apply to information that is public, already lawfully known, independently developed, lawfully received from a third party or required to be disclosed by law or competent authority.

Confidential information may be used only for performing or enforcing the Agreement. Each party must apply reasonable safeguards and may disclose confidential information to employees, advisors, contractors and providers who need to know it and are bound by confidentiality obligations.

Force majeure

Rentevia is not liable for delay, interruption or non-performance caused by events beyond its reasonable control, including internet or telecom failures, power outages, data center incidents, cyberattacks, DDoS attacks, malware, third-party provider outages, strikes, fire, flood, natural disasters, war, civil unrest, governmental measures, legal restrictions or other force majeure events.

Survival

Any provisions that by their nature should continue after termination remain in effect, including provisions on payment obligations, non-refundability, intellectual property, data retention and deletion, confidentiality, acceptable use, disclaimers, limitation of liability, indemnity, governing law, jurisdiction and outstanding enforcement rights.

Governing law and jurisdiction

These Terms are governed by Swiss law, excluding conflict of law rules. Subject to mandatory consumer protection rules or mandatory jurisdiction, disputes are submitted to the competent courts at the registered seat of R2BHub.

Changes to these Terms

To the extent permitted by applicable law, Rentevia reserves the right to amend, update or replace these Terms at any time, including to reflect changes to the service, plans, pricing model, legal requirements, third-party providers, payment flows or business model. The updated version will be published on this page or otherwise made available through reasonable channels.

Unless mandatory law or a separate written agreement requires a different approach, continued access to or use of the website, platform, booking pages or related services after updated Terms become available constitutes acceptance of the updated Terms. If a rental operator does not accept the updated Terms, its sole remedy is to stop using the service and request cancellation for the future in accordance with these Terms.

Miscellaneous

Written communication includes email where the sender can reasonably be identified and the content can be retained. Rentevia's electronic records, logs and communications may be used as evidence unless the rental operator proves they are incorrect.

The rental operator may not assign or transfer the Agreement, account or rights under these Terms without Rentevia's prior written consent. Rentevia may assign or transfer the Agreement in connection with a merger, reorganization, financing, sale of assets or transfer of the business to which the service relates. If any provision is invalid or unenforceable, the remaining provisions remain in effect and the invalid provision will be interpreted or replaced as closely as possible to its intended economic and legal effect.